Trust
Built over time.
03
Partnership
More than a supplier. A relationship built for the long term.
Partnership at Richold begins with understanding. We work closely with our clients to understand their priorities and requirements, then translate those expectations throughout our network — from sourcing and manufacturing to assorting, control and delivery.
Understanding our clients.
Guiding our supply chain.
How partnership works
04 — The organisation behind it
01 — Understanding
We start by listening.
We take the time to understand each client's technical, aesthetic and operational requirements, together with any specific traceability, compliance or responsible-business expectations.
Understanding the client means understanding the complete requirement — not only the diamond specification.
The values behind the relationship
Transparency
Clarity creates confidence.
Collaboration
Working towards the same standard.
02 — Translation
From expectation to execution.
We translate client expectations into clear specifications, priorities and working requirements, keeping communication open and guiding the relevant parts of our network towards the same understanding.
Client
Requirements · Standards · Expectations
Richold
Translation · Coordination · Control
- Sourcing
- Manufacturing
- Assorting
- Quality control
And back again — communication, visibility, feedback.
03 — Tailoring
Your requirements become our standard.
No two clients define quality in exactly the same way.
From the diamond assortment to documentation, delivery and recurring supply needs, we adapt our approach around the specific requirements of each client.
Specifications
Understanding the exact requirement.
Assortments
Prepared around the client's standard.
Flexibility
Adapting as requirements evolve.
Continuity
Supporting recurring needs over the long term.
100%
Tailored
Every stone is assessed to meet the exact requirements of the client.
04 — One Group
One Group. One relationship.
Local expertise. One shared understanding.
From Geneva to key diamond centres around the world, our teams work as one connected network. Different locations bring different expertise — sourcing, manufacturing, assorting, quality control and client service — while working towards the same understanding of our clients' requirements.
Client relationship · Sourcing · Manufacturing · Sorting · Assorting · Quality control · Traceability
Geneva
Headquarters · Client Relationships
Where the client relationship is held, coordinated and translated to the Group.
Different expertise. Different locations. One Richold relationship.
Since 1968
Built for the long term.
Trust is built through consistency — by understanding expectations, communicating clearly, aligning our network and delivering against the client's standard over time.
Begin a conversation
Partnership begins with understanding.
Tell us what matters to you.
Let us understand your requirements.
A private meeting to discuss your specifications, your programmes and how our network can support them.